3 latest editions

Frequently asked questions:

Which payments do you accept?

• VISA and Mastercard, or all your credit cards through Apple Pay. European orders also by I-Deal, Sofort, Bancontact, Belfius or KBC.
• If you want your company to pay for this Color Concept by invoice, please go to THIS PAGE to receive an invoice for advance payment.
• Please note, depending on the destination, we add the relevant shipping costs in the check-out.

As a foreign company (European or non-European), I don't need to pay VAT, how is that arranged?

In the ordering process, after you fill in your address and country for shipping, European companies add their VAT number and the VAT will be removed.

For company addresses outside Europe, the VAT will be removed without adding a VAT number.

When do I receive my order?

Within one or two working days, you will receive a download link (Mailbigfile) for the digital files like:

• Color Concept PDF
• Pantone color palettes overview PDF
• Copy-right free designs.

As soon as we ship the 9 printed Color Concept trifolds, you will receive a track & trace link to follow its progress. Usually, you should receive your package  within five working days in Europe and between 3 and 10 working days in the rest of the world by air mail express.

How do I get an invoice?

An invoice will be sent automatically by email after receipt of your payment.

Can I get an invoice for my company to pay?

Yes you can. Click here to fill in your company details, and we'll send the invoice for an advance payment. As soon as we receive the payment, we'll send and ship the package.

For European companies, please register your VAT number for 0% VAT payment.

We need to register that on the invoice for the tax office. If you don't have a VAT number, 21% VAT is added to the payment and the invoice. The total amount is deductible for tax.

All non-EU companies don't pay VAT and don't need to fill in a VAT number.

Can I return my order and get a refund?

As you receive essential parts of this order digitally, there is no refund. But do contact us if you are for some reason not happy with your product. We'll help you solve issues you might have in using our product and if that is not working we can discuss refund options.

Any other questions? Go to our CONTACT form, and send us your questions. We'll get back to you quickly.